Flight Operation Services
  • Flight permit and airport slot applications
  • Preparation and distribution of flight plan to the cabin crew
  • Overfly & landing permit
  • Coordination with fuel and aircraft catering companies
  • Preparation of weather forecasts and navigation information and distribution to the cabin crew
Ramp Services
  • Meeting and marshalling the aircraft
  • Offloading and loading the aircraft
  • Supplying Ground Handling Equipments
  • Provision of Ground Power Unit, Air Condition Unit and Push-Back/Towing services to the aircraft
  • Interior cleaning
  • Provision of toilet and water services to the aircraft
  • De-icing of aircraft in adverse weather conditions and taking measures for anti-icing
  • Passenger and crew transport between aircraft and passenger terminals
  • Storage of pallets, containers and other unit load devices
Load Control and Communication Services
  • Coordination of aircraft servicing units
  • Preparation and distribution of flight documents (customs declaration, loading instruction, load sheet, pessenger manifest, weather forecast, flight plan etc.)
  • Load control, weight and balance calculations
  • Transmission and reception of all operational messages, notification of all related units
  • Communication and coordination between aircraft and ground handling
Passenger Services
  • Incoming passenger acceptance & guidance to baggage claim areas and terminal exit
  • Lost, damaged and transfer baggage processes of incoming passengers (if any)
  • Outgoing passenger acceptance for flight and baggage processes
  • Safe acceptance of outgoing passengers to the aircraft
  • Incoming and outgoing VIP, unaccompanied children and special care passenger services
  • Specially trained personnel for with reduced mobility passengers
Representation and Supervision Services
  • Making payments and/or issuing guarantees on behalf of the airlines to related institutions such as terminal operators, airport authorities, customs, police, etc. against all services provided and listed above as per respective contracts
  • Establishing and maintaining contact with local authorities in the name of the airline company
  • Preparing, transmitting and filing reports, statistics, documents, etc related to flights